Worcester Sharks Hockey Wins Big ...While Losing Game 1-0

So I wake up this morning after a late night watching the Worcester Sharks, Minor League hockey game, and I jump on the lap top. I'm still stoked from last night's game.

I pour myself a bowl of Cap'n Crunch with Crunch Berries in honor of some of the bone crunching hits I saw at the game. I throw Warren Zevon, "Hit Somebody" into the CD player and I begin to recreate the excitement and the over all awesome event my family had just experienced.

Before I begin waxing poetic about the top notch brand of hockey we saw, I want to share a personal experience that was the precursor to writing this story.

Aside from my passion for writing sports, I'm a Customer Service Wizard. Much of my successful career outside of this Fantasy World we call Sports has been spent satisfying customers.

The phrase "The Customer Is Always Right, Even When They Are Wrong" has earned me more than my fair share of Franklins, while at the same time turning many a case of heartburn into volumes of success stories.

Well this story begin about a week ago when I bought 10 tickets to two upcoming games at the DCU Center involving the Worcester Sharks. We had been a few weeks before and the Sharks office placed a follow up call to see how we enjoyed our first game (GOLD STAR No. 1).

We had enjoyed it immensely. We sat at center ice right behind the bench, so close I was concerned that the kids and I would be showered with ice as each player whisked by.

We had enjoyed making new friends with season ticket holders and had even enjoyed chatting with the very friendly usher who calls Section 123 his home.

Upon receiving the follow up call, I bought the 10 tickets. Five for last night and five for their season ending regular season bout with the Providence Bruins.

I told Kate and our son, Dakota, about the tickets and I thought Dakota was going to kiss me for the first time (I'm the step Dad and kisses and hugs are just becoming common place). He asked if he could bring two buddies and we agreed.

Long story short...My credit card was double charged and I went BONKERS! I called my ticket sales dude and was ready to do a Cam Neely through the telephone.

But wait...I was greeted with a calm, cool and collected voice who told me, "Mr. Civin. You are our customer and we will find out what occurred. I highly doubt it was on our end but we will certainly find out ASAP and call you back."

I hung up. Almost disappointed. I wanted to fight. I had dropped the gloves, thrown down my stick, took out my two front teeth and I was ready to dance. I even shoved a fist in the whimp's face and he skated away. Smiling.

Within minutes I received the following email from the CFO of the Sharks. SAY WHAT??? Not an email from the bottom feeder but an email from the Top of the Food Chain?

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