Jose Mourinho has got plenty right in his first season at Manchester United. He has already won silverware and is in with a chance of more when the Red Army marches on Stockholm, Sweden, for the UEFA Europa League final. Ahead of that game, we will be breaking down the hits in more detail.
But first, we need to acknowledge that there have been plenty of misses too. It is mathematically confirmed that United will finish the season in sixth, fitting given how much of the campaign they spent occupying that spot. It somehow feels like home, and that cannot be a good thing. The Premier League season is ending with a whimper, and that tells us all has not gone to plan.
We spoke with football writers and United fans to see what they thought Mourinho's biggest mistakes have been.
Broadly speaking, these criticisms come under the heading of player treatment and squad management.
Let us take the player treatment criticism first. Luke Shaw was frequently mentioned in response to the question. Indeed, Squawka feature writer Muhammad Butt said: "[Mourinho's] successes this season have been marred by a nagging feeling that all those flaws [that] have ruined each job where he's stayed more than two years are still there, waiting to come out. His handling of Anthony Martial and Luke Shaw has been reprehensibly archaic."
Mourinho has taken a "my way or the highway" approach, something he has always done and is not necessarily a mistake—after all, it can build a strong core group of players who will be prepared to run through brick walls for their manager. But Sir Alex Ferguson realised that Nani needed to be treated differently than Roy Keane and adapted to the player in question.
The Portuguese seems to have done a lot less adapting. His public criticism of Shaw in particular has left a sour taste in the mouth given the serious injury the player suffered last season. Whatever the reason Mourinho took his complaints into the public sphere, it has not had the desired effect.
And speaking of the desired effect, Henrikh Mkhitaryan's impact when he returned to the fold having been mostly frozen out for the first few months of the season was significant. Some were prepared to give Mourinho credit for his handling of the Armenian, but in truth, United could have done with Mkhitaryan earlier in the season.
Mourinho also criticised Mkhitaryan's performance against West Bromwich Albion on April 1 and stated that was the reason for dropping him for the subsequent Everton game, telling BT Sport (h/t the Mirror): "I am not happy with Mkhitaryan's performance in the last match."
Since then, the Armenian's performances have suffered, with the Europa League quarter-final against Anderlecht serving as just about the only exception to that rule. Perhaps an arm around the shoulder would have been a better approach.
And then there is Martial, another player who has received public criticism. Watching the 21-year-old Frenchman this season has been like watching a salmon swimming upstream. They can do it, you know they will get there in the end and, sometimes, there are moments of profound grace and beauty along the way. But it all looks like a lot of hard work. Some of that might be second-season syndrome.
It is hard to think some of it is not on Mourinho.
Then comes the other related criticism, squad management. Butt accused Mourinho of "overplaying star men Zlatan Ibrahimovic and Paul Pogba 'til they broke." In Ibrahimovic's case, this is probably an overstatement given the nature of his ACL injury, but when Pogba has struggled, it is hard not to think the lack of rotation has been a big factor.
The height of this came in the Europa League. With United 3-0 up against Saint-Etienne from the home leg, with the EFL Cup final looming, Mourinho played a practically full-strength side.
The only explanation that makes sense is he was so worried a more rotated side would collapse if they conceded a goal he felt it was necessary. But it was symptomatic of a more general approach.
Here we see that the criticism of players is only one factor, albeit an important one. Football writer Conor Kelly echoed the above tweets, saying: "Mourinho's handling of some players was bizarre and counterproductive—i.e., alienating [Bastian] Schweinsteiger and the constant bullying of Shaw. I think trimming his squad to 22 was a problem, as it led to over reliance on Ibra (despite being one of the signings of the season) particularly as he's 35.
"I think there were matches wherein he was overly conservative when in the lead, bringing on [Marouane] Fellaini. The Middlesbrough game [on March 19 at the Riverside Stadium] sticks out for that. [I] think he finished with six defenders on the pitch.
"And writing off the last few weeks of league games has undoubtedly proved a missed opportunity. With the way Liverpool and City have stumbled, United could've easily slipped in. Also, his constant complaints over the fixture list and the number of games United have had to play. Manchester United are a massive club, and their manager should be expecting a huge number of games. It's basically [in] the job description."
The notion United had basically given up on the league season before the recent Arsenal and Tottenham Hotspur away games barely justifies those performances, and as Kelly said, United seemed to give up the fight for the top four too early. Mourinho could point to injuries in the squad as his reasoning for prioritising the Europa League as early as he did, but it is still a big risk, and we do not know whether it will pay off.
His handling of the games against the Premier League sides has been, frankly, something of an embarrassment for United fans. The lack of ambition on the road against the rest of the top six has seen him live up to the worst of his reputation.
Given almost all of United's biggest strengths lie with their attacking players, and given they have looked at their best by a huge margin when they have looked to press aggressively, seeing them retrench into a low block over and over again has been extremely frustrating. It also has not worked, with the exception of the Europa League semi-final second leg when, by the skin of their teeth, United squeezed past Celta Vigo having employed the same tactic.
Fans also spoke about Mourinho's handling of the transfer market, particularly outgoings in January.
The departures of Morgan Schneiderlin and Schweinsteiger rankle when an ageing Michael Carrick and Fellaini are the only answers. It is hard to imagine Schneiderlin would have done much worse.
Well, while Patrice Evra might have been good value, it seems a little unfair to single this one out.
Some fans did not want to single one factor out...
And Mourinho received some much-needed fashion tips too.
Finally, while it is important to point out Mourinho has cause to argue he knows more than most about managing a football team, not everyone feels that way:
It should be pointed out that Mike is joking here.
So that's the criticism out of the way. If United win the Europa League, some of these will be forgiven, but it has clearly been far from a universally positive first campaign. Some of it has gone right, but there have been plenty of misses too, and it is clear a lot of United fans feel that way.
All quotations obtained firsthand except where otherwise stated.